The project consortium (CARE International Cambodia, API and InSTEDD) jointly works to achieve the overall objective through activities, which empower young ethnic minority community citizens to make government more participatory, transparent, responsive and accountable including leveraging digital technologies.
As a technical partner in the project, InSTEDD iLab SEA has worked with consortium partners and stackholders to co-design and develop an Open Source platform “Digitized Community Score Card (DCSC)”.
The DCSC, based on the existing Community Scorecard (CSC) process, is a mobile and online monitoring tool that enables citizens to assess the quality of public services online through a mobile application. By providing an opportunity for direct dialogue between service providers and service users, the CSC process empowers the public to give their opinion and demand improved services.
The DCSC is an instrument to strengthen social accountability by increasing citizen access to feedback mechanisms, providing online channels for detailed feedback on service quality, and by minimizing certain barriers for accessing feedback mechanisms, e.g. distance.
The DCSC is a digitized participatory and community-based monitoring and feedback tool that enhances the standard CSC model, enabling citizens to assess the quality of public services at a health centre, school, related to public transport, water, waste disposal systems, etc., both in person and through online feedback.
The DCSC organises feedback from various channels in a way that is aggregated and analysed by the digital platform, translating individual citizen feedback into patterns and key messages for decision-makers.
The DCSC has been piloted by this project consortium partners and other implementing partners such as World Vision International, Star Kampuchear, and the Asia Foundation.
Duaration: 2020-2023
Location: Ratanakiri, Steung Treng, Mondulkiri, Kratie, Koh Kong
Supported by: European Commission
Partners: InSTEDD, CARE Camabodia, API